Discover Card - Code CD
Definition: What this service dispute means is that a card holder is challenging the validity of a specific card transaction because the specific card transaction in question should have resulted in a credit rather than a card sale.
Explanation: A Credit was posted as a Card Sale
How to prevent this Chargeback: In order to prevent this type of chargeback from occurring, the best thing that you can do is to attempt settling the dispute directly with the card member by either refunding the card sale and issuing the correct credit that is owed, or by proving to the card member through documentation that no credit was due.
How to resolve this Chargeback: In order to resolve this type of chargeback, you must be able to provide supportive documentation that shows why no credit is due to the card member, or by providing a written statement of rebuttal which shows that a credit has already been provided to the card member prior to the chargeback request.
Tips: Making sure that you do not make any keying errors can do wonders for the accuracy of the transactions that you process. Review all transactions before authorizing them, and you can prevent the issue mentioned in this chargeback description from occurring.
