Definition: What this error dispute means is that either a card holder or an issuer has disputed a card sale, because the sales data which was received as a response to a specific ticket retrieval request is either completely illegible, or is missing a valid and legible imprint of the card holder's credit card.

Explanation: Sales Data is Illegible

How to prevent this Chargeback: In order to prevent this chargeback, it is necessary to provide sales data which is both legible and valid when responding to a ticket retrieval request in order to rectify the situation and prevent the dispute from escalating into a chargeback request.

How to resolve this Chargeback: In order to resolve this type of chargeback, it is necessary to provide the missing or illegible sales data and card holder's credit card imprint so that the information that is requested is provided and the issue provided by the dispute is resolved.

Tips: Responding to retrieval requests by providing necessary media is always the first step in resolving disputes. However, if the sales data you provide is invalid or illegible, you may actually cause more difficulty for yourself in the long run. Make sure that all of your sales documents and data are legible and that you obtain a legible and valid imprint or swipe for every credit card transaction that you process.

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