Discover Card - Code NC
Definition: What this service dispute means is that a card holder is actively challenging the validity for a specific card transaction on their account, but that no other reason code applies to this individual situation.
Explanation: Not otherwise classified.
How to prevent this Chargeback: In order to prevent this type of service dispute from occurring, it is necessary for you to make sure that you follow all of the necessary steps in completing a card sale transaction without any errors occurring in the process.
How to resolve this Chargeback: In order to resolve this type of chargeback, you must be able to provide a written statement of rebuttal which validates the steps taken in the card transaction process and disputes whatever claim the card holder is making. If you have any supportive documentation, providing them at this point to prove your claim will improve your chances of resolving the chargeback.
Tips: When processing credit card transactions, make sure that you obtain all of the proper authorizations before proceeding in order to prevent chargebacks like this from occurring. You should also pay careful attention when keying in transactions to prevent the potential for transposition errors.
