Definition: What this service dispute means is that a card holder is actively challenging the validity of a specific card transaction that occurred with a merchant because the goods or services which were purchased have not been received by the card holder.

Explanation: Non-Receipt of Services or Goods.

How to prevent this Chargeback: In order to prevent this type of dispute from occurring it is necessary for you to work directly with the card holder either by providing the services or goods which have not previously been provided or received, or by showing the card holder that all of the goods and services which were paid for have already been delivered.

How to resolve this Chargeback: In order to resolve this type of chargeback, you must be able to provide a written statement of rebuttal against the dispute being lodged by the card holder, in addition to any other form of supporting documentation which can be used to show that all of the goods and services that were paid for were received, or instead you may provide proof that a credit was granted to the card holder for the products and services which were not previously received.

Tips: If for some reason a customer or card holder is owed a credit, a product or a service, you should resolve the dispute as quickly as you can by providing it. If you are unable or unwilling to provide the product, service or credit in question, this dispute will escalate into a chargeback.

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