Definition: What this service dispute means is that a card holder is actively challenging the validity of a specific card transaction because the merchandise or the services which were delivered by the merchant were either not of the condition that was agreed upon, or not of the quality that was expected by the card holder.

Explanation: Quality of Goods or Services is being disputed by Card holder.

How to prevent this Chargeback: In order to prevent this type of chargeback from occurring, you should settle the dispute directly through the card holder either by providing replacement products or services, providing a credit for the products or services which were not what the card holder expected, or explaining to the card holder directly why a credit is not due for the products or services in question.

How to resolve this Chargeback: In order to resolve this type of chargeback, you need to be able to provide supportive documentation which either shows that a resolution was met by replacing the products or offering a refund, or providing a return policy or a description of the products which explains why a credit is not due to the card holder in question.

Tips: Make sure that when describing products and services, you are thorough and complete so that card members will receive what they were expecting. If you are shipping products by mail or courier, packing them safely is the best way to ensure that they arrive in one piece and working properly.

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