Definition: What this error dispute means is that either a card holder or a card issuer is disputed a transaction regarding a Stored Value Gift Card because the merchant was not able or willing to obtain a positive Authorization Response for the amount of the disputed Card Sale. The issuer is in charge of providing valid proof that the Stored Value Gift Card is in fact over limit.

Explanation: This is a Stored Value Dispute.

How to prevent this Chargeback: In order to prevent this type of error dispute, it is necessary to obtain a proper positive Authorization response for the card. If you cannot obtain proper authorization approval for a specific transaction, you should refuse the card sale to prevent a chargeback from occurring later.

How to resolve this Chargeback: In order to resolve this type of chargeback, the error dispute must be resolved with either the card holder or the card issuer. You may need to dispute the charge made by the issuer that the Stored Value Gift Card is over limit by providing supporting documents that prove the opposite.

Tips: It is important for you to obtain an authorization request approval for each and every credit card transaction that you process, no matter the nature. If you receive a declined authorization instead, you should simply refuse the card sale in order to protect yourself from the potential for a chargeback later on.

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