Definition: What this fraud dispute means is that a specific card sale is being disputed because the card sale exceeded the amount that was originally authorized at the time of the transaction.

Explanation: The Sale exceeded the authorization amount.

How to prevent this Chargeback: In order to prevent this type of dispute from escalating into a chargeback, it is necessary for you to be able to provide documentation that shows that the amount of the card sale did not exceed the authorized amount when the transaction was conducted.

How to resolve this Chargeback: In order to resolve this type of chargeback, the media that you should provide includes a written statement of rebuttal as well as any supportive documentation which can be used to show that when the card sale occurred, the amount of the sale did not exceed the amount that was authorized by the card holder or the card issuer.

Tips: Be careful not to allow any transaction to exceed the set ceilings, and you will typically not have to deal with this type of chargeback as a result.

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