Definition: What this fraud dispute means is that a transaction receipt is being requested for a specific swiped-card or face to face card transaction.

Explanation: Proof is requested for a valid transaction.

How to prevent this Charge back: In order to prevent this type of dispute from becoming a charge back request, it is necessary for you to provide the information which is being requested by the fraud dispute. If you do not provide the necessary information, this dispute may be escalated into a charge back instead.

How to resolve this Charge back: In order to resolve this type of chargeback, you must be able to provide supportive documents which show that you have provided the transaction receipt for whichever card sale is in question. If you have not already provided the transaction receipt in question, providing it now may still allow you to resolve the charge back in question.

Tips: Check identification and obtain proper authorization for every credit card transaction that you process. This way, if a dispute arises you have documented proof for every single transaction that is involved.

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