Definition: What this fraud dispute means is that no signature was obtained by a card holder for a card transaction that involved keying in all of the information on the card holder's credit card. Without obtaining a signature from the card holder, the transaction has not truly been authorized by said card holder.

Explanation: Keyed In Card, No Signature Obtained.

How to prevent this Chargeback: In order to prevent this type of chargeback from occurring, or from a dispute like this from escalating into something worse, it is necessary for you to obtain a signature for every keyed in card card-present transaction that you complete.

How to resolve this Chargeback: In order to resolve this type of chargeback, you must be able to provide supportive documents which show that a signature was obtained for the card transaction in question. If a signature was not obtained by the card holder at the time of the transaction, the next course of action is either to obtain and submit a signature to authorize the transaction, or to credit the amount of the transaction to the card holder.

Tips: To protect the safety of your business and each and every one of your customers, it would be wise to make sure that a signature is received from every one who pays using a credit card. You should check this signature against the signature on the back of the credit card in question, and you should check identification for the card holder as well.

Official Chargeback Guide - Immediate Download - ONLY $19.95