Definition: What this fraud dispute means is that during the course of a keyed in card or face to face card transaction, an illegible copy of the transaction receipt was created or used. This fraud dispute code is also sometimes used when important information has been left off of the transaction receipt.

Explanation: Keyed in card transaction, copy is illegible.

How to prevent this Chargeback: In order to prevent this type of dispute from escalating into a chargeback, it is necessary for you to provide a transaction receipt which is both valid and is legible. Providing a valid transaction receipt entails providing a copy which is easy to read and provides all of the necessary information.

How to resolve this Chargeback: In order to resolve this type of chargeback, the media that you must be able to provide is a written statement of rebuttal, and any supportive documents which will support your case including a copy of the transaction receipt which is both legible and valid.

Tips: There are a few different chargebacks which result from illegible documentation. Keeping your paperwork properly documented and in order is the best way to prevent chargebacks like this from occurring. Make sure that all of your transaction receipts are both valid and legible in order to prevent this chargeback from occurring.

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