Definition: What this fraud dispute means is that the transaction document produced during a card not present card transaction was illegible or arrived with information missing. This is either because the information provided in the transaction document are difficult to read or understand, or that the document was provided without being complete with important details missing.

Explanation: Illegible Copy when Card Not Present.

How to prevent this Chargeback: In order to prevent a dispute from escalating into a chargeback of this type, it is important for you to utilize proper practices for keeping track of documentation so that all of the sales details provided in the transaction document are legible and valid with no missing information.

How to resolve this Chargeback: In order to resolve this type of chargeback, you must be able to provide a transaction document for the card sale in question that contains all of the necessary details that are both valid and legible. If you cannot provide the missing or illegible transaction document details, the chargeback likely cannot be resolved.

Tips: Keeping your paperwork properly documented and in order is the best way to prevent chargebacks like this from occurring. There are a few different chargebacks which result from illegible documentation. Make sure that all of your transaction receipts are both valid and legible in order to prevent this chargeback from occurring. Be prepared to provide legible media in order to resolve this one.

Official Chargeback Guide - Immediate Download - ONLY $19.95