Definition: What this fraud dispute means is that a card holder or an issuer is challenging the validity of a specific card sale, and that the merchant was unable to comply with the operating regulations which were applicable in connection with this particular card sale. The card issuer is in charge of providing evidence which is compelling in showing that the merchant or the acquirer did not comply with his or her obligations regarding the operating regulations in connection with the card sale in question.

Explanation: Network Rules Non-Compliance.

How to prevent this Chargeback: In order to prevent this type of chargeback from occurring, or from keeping a dispute from escalating into a chargeback, you must be able to settle the dispute with the issuer or the card holder by providing documentation which shows the validity of the card sale.

How to resolve this Chargeback: In order to resolve this type of chargeback, you must be able to provide a written statement of rebuttal which details the validity of the card sale and explains step by step how your operating regulation obligations were met despite the dispute made by the card holder or the issuer.

Tips: First and foremost, you should always comply with any operating regulations which apply directly to a specific card sale. If you are being accused of failing to follow the required operating regulations, be prepared to provide supportive documentation which proves otherwise.

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