While most documentation on chargebacks will waste your time with useless data or outdated facts, The Chargeback Guide is packed with useful and recent information and gets right to the point.

What is A Chargeback?
Reasons for Chargeback
The Chargeback Process
What is a Retrieval Request?
The Cost of Chargebacks
Most Frequently Asked Questions about Chargebacks
Preventing Chargebacks
What is Friendly Fraud?
Winning a Friendly Fraud Chargeback
The Refund Policy
The Importance of a Good Return Policy
The Types of Retail Return Policies
Terms of Service
Chargebacks and Third Party Billers (Such as Paypal)
Myths to Dispel about Chargebacks
International Transactions
Free Email Providers
The IP Address & Chargebacks
New Clients & Chargebacks
The Shipping Address and the Billing Address
Data Collection
Overnight Shipping & Chargebacks
Digital Goods and Chargebacks
The AVS
The CCV Verification Number
Lockout and Refusal
Winning a Chargeback
preCharge Certified Payments
Verified by Visa and MasterCard SecureCode